Last Updated: 1 January 2026
Welcome to Qalby Beauty. These Terms & Conditions govern your access to and use of the Qalby Beauty website at https://qalbybeauty.com.my/ and your purchase of products through our website.
By accessing our website, creating an account, placing an order or purchasing any product from Qalby Beauty, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Company Name: QALBY BEAUTY SDN BHD
Company Registration No.: 202401006021 (1551871-K)
Business Address: B-2-2, Landmark Residence 2, Jalan Landmark Residence, Bandar Sungai Long, 43000 Kajang, Selangor, Malaysia
Email: [email protected]
Phone / WhatsApp: +60122144473
Throughout these Terms & Conditions, “Qalby Beauty”, “Qalby”, “we”, “us” and “our” refer to QALBY BEAUTY SDN BHD.
“Customer”, “you” and “your” refer to any person accessing the website or purchasing our products.
You agree to use this website only for lawful purposes.
You must not:
Qalby Beauty reserves the right to suspend or terminate access to an account where we reasonably believe that the account has been used fraudulently, unlawfully or in violation of these Terms.
Qalby Beauty offers beauty, personal care, fragrance, supplement, scarf and related lifestyle products.
We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, specifications and other information displayed on our website are accurate and current.
However:
Customers should review the product description, ingredients, usage instructions and relevant warnings before purchasing.
All prices displayed on our website are in Malaysian Ringgit (RM), unless otherwise indicated.
Qalby Beauty reserves the right to change product prices at any time.
Price changes will not affect orders that have already been successfully confirmed and paid, except where an obvious pricing or system error has occurred.
Where a pricing error is identified, Qalby Beauty may contact the customer to confirm whether the customer wishes to proceed at the correct price or cancel the affected order.
An order is considered submitted when you complete the checkout process.
An order is considered accepted and confirmed after successful payment confirmation and order confirmation by Qalby Beauty.
Qalby Beauty reserves the right to:
If an order is cancelled after successful payment has been received, any applicable refund will be handled in accordance with our Refund & Return Policy.
Qalby Beauty accepts the following payment methods through our online checkout, subject to availability:
Available payment methods may vary depending on the payment provider, transaction value, customer eligibility and other applicable conditions.
All payments must be successfully completed before an order is processed.
Payments may be processed through Curlec/Razorpay Curlec or other authorised payment service providers appointed by Qalby Beauty.
Customers may also be subject to the terms, conditions and privacy policies of the relevant payment service provider.
Qalby Beauty is not responsible for temporary interruptions, technical failures or processing delays caused by third-party payment providers, banks, card networks or telecommunications providers.
Qalby Beauty may conduct reasonable transaction verification where a transaction appears unusual, duplicated, unauthorised or potentially fraudulent.
Where necessary, an order may be delayed, rejected or cancelled while the transaction is being reviewed.
Qalby Beauty delivers throughout Malaysia.
Orders are normally processed within 3 business days after successful payment confirmation.
Delivery time begins after the order has been handed to the relevant courier.
Delivery estimates may be affected by courier delays, public holidays, weather conditions, peak sales periods, incorrect delivery information or other circumstances beyond our reasonable control.
Please refer to our Shipping & Delivery Policy for further information.
Returns and refunds are subject to our Refund & Return Policy.
Customers generally have 7 days from the date of delivery to contact Qalby Beauty regarding an eligible return or refund.
Certain products may be subject to additional hygiene, safety or product-integrity requirements.
Customers should read the product description, ingredients, directions for use and warnings before using any cosmetic or personal care product.
Customers should discontinue use and seek appropriate professional advice if they experience an unexpected adverse reaction.
Qalby Beauty does not guarantee that every product will be suitable for every individual.
Where Qalby Beauty offers supplements or wellness products, customers should read the product information, ingredients, directions and warnings before consumption.
Products should be used according to the stated instructions.
Product information provided on our website is not intended to replace professional medical advice, diagnosis or treatment.
Promotions, discounts, vouchers, giveaways, referral programmes, loyalty programmes and other campaigns may be subject to separate terms and conditions.
Where separate campaign terms apply, those terms form part of the applicable purchase conditions.
Qalby Beauty reserves the right to amend, suspend or terminate a promotion in accordance with the applicable campaign terms and applicable law.
All website content, including trademarks, logos, product images, photographs, graphics, videos, text, product descriptions, website design and other materials, is owned by or licensed to Qalby Beauty unless otherwise stated.
No content may be reproduced, copied, distributed, modified or commercially exploited without prior written permission.
Where customers submit reviews, photographs, testimonials or other content to Qalby Beauty, the customer confirms that the content is genuine and does not infringe the rights of another person.
Qalby Beauty may moderate or remove content that is unlawful, misleading, fraudulent, defamatory, offensive or unrelated to the relevant product.
Our website may contain links or integrations to third-party services, including payment providers, courier services, social media platforms and other service providers.
Qalby Beauty does not control the operation, availability or privacy practices of third-party websites and services.
To the extent permitted by applicable law, Qalby Beauty shall not be responsible for losses arising from circumstances beyond our reasonable control, including third-party payment failures, courier delays, telecommunications failures, website interruptions or other external events.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Malaysian law.
Personal data submitted through our website is handled in accordance with our Privacy Policy.
Qalby Beauty may update these Terms & Conditions from time to time.
The latest version will be published on our website with the applicable updated date.
These Terms & Conditions shall be governed by the laws of Malaysia.
Any dispute arising from the use of this website or purchase of our products shall be subject to the applicable laws and jurisdiction of Malaysia.
QALBY BEAUTY SDN BHD
B-2-2, Landmark Residence 2, Jalan Landmark Residence,
Bandar Sungai Long, 43000 Kajang, Selangor, Malaysia
Email: [email protected]
Phone / WhatsApp: +60122144473
Operating Hours: 10:00 AM – 10:00 PM, Every Day