Last Updated: 26 September 2026
Qalby Beauty aims to ensure that every order reaches you in good condition.
Customers may request a return within 7 days from the date of delivery for eligible products.
Customers should contact Qalby Beauty as soon as possible after receiving an order if there is an issue.
A return or replacement may be considered where:
Because Qalby Beauty sells cosmetics, personal care products, perfumes and supplements, certain products may not be eligible for return once opened or used due to hygiene, safety or product-integrity considerations.
Unless otherwise required by applicable law, Qalby Beauty may reject returns where a product has:
Qalby Beauty may request:
Customers should retain the product and packaging until the claim has been reviewed.
Where Qalby Beauty confirms that the wrong or damaged product was delivered, we may offer:
The applicable remedy will be communicated to the customer.
Change-of-mind returns may be considered only where the product remains eligible for return.
Opened or used cosmetics, personal care products, perfumes and supplements may not be accepted for return due to hygiene or safety considerations, except where required by applicable law.
A refund will be processed after Qalby Beauty has reviewed and approved the applicable claim.
Where a refund is approved for an online transaction, it will generally be processed through the applicable payment method or payment channel used for the original transaction, subject to the relevant payment provider’s procedures.
After Qalby Beauty initiates an approved refund, the time required for the funds to appear may vary depending on the relevant payment provider, bank, card network, e-wallet provider or BNPL provider.
Email: [email protected]
WhatsApp: +60122144473
Please provide your order number and relevant photographs/evidence.
Last Updated: 26 September 2026
Qalby Beauty delivers orders throughout Malaysia.
Orders are normally processed within 3 business days after successful payment confirmation.
Processing time may be affected by:
Delivery time begins after the order has been handed to the appointed courier.
Estimated delivery times may vary depending on the delivery location and courier.
Delivery estimates are not guaranteed and may be affected by circumstances outside Qalby Beauty’s control.
Applicable delivery charges will be displayed during checkout.
Shipping charges may vary according to delivery location, parcel characteristics and promotional conditions.
Where tracking is available, customers may receive a tracking number after the order has been handed to the courier.
Customers are responsible for providing accurate delivery information, including:
Qalby Beauty is not responsible for delivery failure resulting from incorrect or incomplete information supplied by the customer.
Customers should inspect the parcel upon receipt.
If a parcel is visibly damaged, customers should take photographs or video of the parcel and contact Qalby Beauty as soon as possible.
Qalby Beauty is not responsible for delays caused by:
Email: [email protected]
WhatsApp: +60122144473
Last Updated: 26 September 2026
Qalby Beauty currently accepts online payment methods made available through our payment gateway, including:
The availability of specific payment options may depend on the payment provider, transaction value, customer eligibility and other applicable conditions.
Payment must be successfully completed before an order is processed.
A payment being initiated does not necessarily mean that the payment has been successfully completed.
If a payment fails, customers may retry using another available payment method.
If money has been deducted but the Qalby Beauty order remains unsuccessful, customers should contact us with the transaction details.
If a customer believes that an order has been charged more than once, the customer should contact Qalby Beauty immediately.
We may verify the transaction with our payment provider before processing an applicable refund.
Qalby Beauty may conduct reasonable transaction verification to protect customers and the business from fraudulent or unauthorised transactions.
Where additional verification is required, fulfilment may be delayed until verification is completed.
Online payments may be processed by Curlec/Razorpay Curlec or another authorised payment service provider.
Qalby Beauty does not request customers to provide passwords, PINs, OTPs or other confidential authentication credentials through email, WhatsApp or social media.
Approved refunds are handled according to our Refund & Return Policy.
Where supported, refunds will be returned through the applicable payment method used for the original transaction.
All Qalby Beauty prices are displayed in Malaysian Ringgit (RM), unless otherwise stated.
Email: [email protected]
WhatsApp: +60122144473
Last Updated: 26 September 2026
Customers wishing to cancel an order should contact Qalby Beauty as soon as possible after placing the order.
If the order has not entered processing, packing or fulfilment, Qalby Beauty may approve the cancellation.
Where payment has already been received, an applicable refund will be processed according to our Refund & Return Policy.
Once an order has entered packing, fulfilment or shipment, cancellation may no longer be possible.
In such cases, the customer may need to follow the applicable return procedure.
Qalby Beauty may cancel an order where:
Where applicable, refunds will be processed through the relevant payment method.
Contact: [email protected]
WhatsApp: +60122144473